1. Introduction
Awan Method ("we," "our," or "us") operates from Level 30, Menara IMC, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. We provide business consulting services to organizations operating within the aviation, travel, and aerospace industries.
This Privacy Policy explains how we collect and use personal data when you visit awanmeth.biz or engage with our consulting services. We are committed to handling your information with care and in a manner consistent with Malaysia's Personal Data Protection Act 2010 (PDPA).
If you have questions about this policy or how your data is handled, please contact us at [email protected].
2. Data We Collect
We collect personal data through several means:
Information You Provide
- Name and professional title
- Business email address and telephone number
- Organisation name and industry segment
- Inquiry details submitted through our contact form
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs and general geographic region
- Cookie data (see section 6)
Legal Basis for Processing
- Consent — when you submit our contact form or accept cookies
- Legitimate interest — for website analytics and service improvement
- Contractual necessity — when delivering an agreed consulting engagement
Data submitted via enquiry forms is retained for up to 24 months from the date of last contact. Engagement-related data is retained in accordance with Malaysian statutory requirements (typically 7 years).
3. How We Use Your Data
Personal data collected through our website and consulting engagements is used for the following purposes:
- Responding to enquiries and scheduling initial consultations
- Delivering agreed consulting services and written reports
- Sending service-related communications and engagement updates
- Improving our website and understanding how visitors use it
- Complying with applicable Malaysian laws and regulations
We do not sell personal data to third parties. We do not use contact details submitted via our form for unsolicited marketing communications.
4. Data Sharing
We share personal data only where necessary and under appropriate safeguards:
- Service providers — technology and cloud infrastructure vendors who support our operations, bound by data processing agreements
- Analytics platforms — aggregated, non-identifiable usage data for website performance analysis
- Legal authorities — when disclosure is required by Malaysian law or valid legal process
Where personal data is transferred internationally, we ensure appropriate transfer mechanisms are in place consistent with PDPA requirements.
5. Data Protection Measures
We apply a range of technical and organisational measures to protect personal data:
- TLS/SSL encryption for all data in transit between your browser and our servers
- Access controls limiting personal data access to team members with a business need
- Regular review of data handling processes and third-party service arrangements
- Data breach response procedures aligned with PDPA notification obligations
While we take reasonable steps to protect your information, no data transmission over the internet can be considered entirely without risk. We encourage you to use secure networks when submitting personal data.
6. Cookies
Our website uses cookies to support functionality and understand how visitors use the site. Cookie categories include:
| Type | Purpose | Required |
|---|---|---|
| Essential | Basic site functionality and security | Always active |
| Analytics | Understanding visitor behaviour and site performance | Optional |
| Marketing | Relevant outreach and ad personalisation | Optional |
| Preferences | Remembering language and display settings | Optional |
For detailed information and preference controls, please see our Cookie Policy.
7. Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Correction
Ask us to correct inaccurate or incomplete information.
Right to Withdraw Consent
Withdraw consent to processing at any time, without affecting prior lawful processing.
Right to Data Portability
Request a structured, machine-readable copy of data you provided to us.
Right to Object
Object to processing based on legitimate interest where your circumstances warrant it.
Complaint Rights
Lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia.
To exercise any of these rights, contact [email protected]. We will respond within 21 days of a verified request.
8. Third-Party Links
Our website may contain links to external resources or industry publications. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before sharing personal data with them.
9. Children's Privacy
Our services are directed at business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us so we can arrange its deletion.
10. Policy Updates
This policy may be updated from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website following an update constitutes acceptance of the revised policy.
11. Contact for Data Inquiries
For any questions about this Privacy Policy or your personal data, please contact us:
Awan Method, Level 30, Menara IMC, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia